Refund and Returns
Your satisfaction is our first priority at Independent Living Care and Mobility Centre(ILCMC). If your item is faulty upon receipt or is not as described, you may return it for an exchange or refund., provided that the goods are returned within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, they must still be in an unused and saleable condition with original tags attached and/ or sealed packaging.
There is no exchange for any “wet” goods purchased e.g. commodes, toileting or bathroom products etc. No product may be returned for credit after 30 days from invoice date.
Please order Jobst medical compression products carefully because these products are not exchangeable due to health regulations unless it is wrongly shipped by us or faulty on arrival. Please check the product code and description of the product on arrival and notifiy us by email or phone within 2 working days for wrongly shipped products.
Restocking Fee within 30 days
All returned goods within these terms may be subject to a restocking fee of 20%. Where stock is purchased and the user is unable to utilise it due to unforeseen circumstances i.e. being admitted to hospital or passing on. Providing the goods are returned within 7 days and are undamaged then the restocking fee will be waived.
Mobility Equipment: Our product is warranted to be free of defects in materials and workmanship for one year return-to-base warranty from the date of purchase. This equipment was carefully inspected prior to shipment. In the event of a defect covered by this warranty, we will at our option supply parts or replace the device. This warranty does not cover device failure due to owner misuse or negligence, or normal wear and tear. This warranty does not extend to non-durable components, such as rubber accessories, castors, bearings, brakes and grips, which are subject to normal wear and need periodic replacement.
A “return-to-base” warranty means that the buyer will need to cover the cost of returning the goods to us for any reason.
Partners & Resellers
All items returned for credit are at the freight expense of the reseller.
All warranty claims will be taken up with the respective supplier and once resolved i.e. credit obtained or replacement article supplied, the reseller’s claim will be settled.
In general no credit or replacement will be provided prior to the supplier / manufacturer accepting the warranty claim. The Store Manager will be responsible for forming a
practical commercial view on this at the time.
Customisation of Special Orders
No credit will be issued for special orders or customised products or items altered to customer’s specifications.
Return Goods Approval
Only the Store Manager or the Customer Service Team Leader, if so authorised, may approve all returns and credits. Any application to waive either the restocking fee or 30-day limit must be approved by the Store Manager.
Returns and Requests for Credits
The company does not give cash refunds. All refunds are either by Electronic Funds
Transfer, Eftpos, or onto a Credit Card.
To return an item, please mail or in person it to:
Independent Living Care and Mobility Centre
471 South Road,
Tel: (08) 8346 3733
Please include the following information with the item returned:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Please mention whether you would like a refund or exchange for the item. If you wish to exchange it for a different item, please include the name and item number of the replacement item. If you wish a refund, the amount will be transferred to the credit card used at the time of purchase.